Access to expertise, knowledge and research on transformation initiatives that work towards improving outcomes for individuals with serious behavioral health issues.

Health Homes of Upstate New York (HHUNY), a Management Services Organization (MSO) is recognized for its expertise on Adult and Children’s Medicaid Health Homes. Through its affiliated Health Homes, HHUNY empowers consumers to make meaningful changes and live their healthiest lives.
Through their relationship with New York Care Coordination Program (NYCCP), HHUNY has access to expertise, knowledge and research on transformation initiatives that work towards improving outcomes for individuals with serious behavioral health issues.

Why Us?

  • Achieve expected outcomes for members
  • Reduce Emergency Department use
  • Reduce in-patient use
  • Achieve HEDIS expectations
  • Provide management services that demonstrate value through economies of scale
  • Updates on the latest developments impacting Adult and Children’s Health Homes
  • Long standing staff with experience in behavioral and physical health
  • Care Management Training
    • 9/10 Care Managers find the training to be relevant to their job
    • 92% of participants find the training materials to be useful
    • 96% rating of how knowledgeable the trainer is about the subject matter
  • Exceptional Provider Support/Customer Service
  • Monitor CMA performance and make recommendations

How does HHUNY Management Services Organization (MSO) benefit agencies?

  • Sharing technology and resources
  • Promoting accountability, oversight, ethical behavior, and transparency
  • Taking care of administrative functions so that the Health Homes can concentrate on extending Quality Care to Members
  • Facilitate collaboration between agencies

MSO Services

Services offered by HHUNY MSO:

  • Fiscal Operations
  • Billing Operations
  • Health Information Technology
    • All Care Managers within HHUNY’s network have access to Netsmart CareManager™, a solutions suite that provides meaningful information and analytics to improve operations, financial performance and consumer care
  • Reporting & Analytics
  • Referral Management
  • Staff Development and Training
  • Quality Improvement
  • Provider Relations Management
  • Marketing