Frequently Asked Questions

How is it different from other Care Management?

Health Home Care Managers are trained to consider all of your needs – the needs of the whole person. Therefore, when enrolled in the program, you receive support in areas you may not have had assistance with before, including housing, legal assistance and involvement in social or community activities. Health Home Care Managers will even visit you if you’re in the hospital and help ensure your needs are met at the time of discharge. The help you receive is driven by your goals and the necessities you identify in reaching these goals.

What are the people I will be working with like?

The Care Management staff members are thoughtful individuals who will assist you in reaching your goals, understand your needs, and work with you to discover what leading a more meaninful life means to you. They know where to go and who to talk to in order to ensure these needs are met as quickly as possible, and that you have the necessary support for recovery.

Who do I speak with if I have Questions?

If you would like to speak with a representative about the Health Homes of Upstate New York (HHUNY) Care Management Program, please call 1-855-613-7659. We would be happy to answer any questions you might have and provide you with a copy of the HHUNY Care Management Referral Form.

What happens to my Primary Care Physician and Counselor?

The Health Home Care Manager shares the Care Plan that you have developed together with your physician, your counselor and other service providers. The Care Plan explains the work being done by the Health Home to support you and your goals.

What if I am a member of a Managed Care Organization

Members of Medicaid Managed Care Organizations are eligible to receive Health Home Care Management. Once you complete the application and consent form, HHUNY will contact your Managed Care Organization to let them know.

Who pays for Health Home Services?

Medicaid pays for Care Management services for those who are eligible. It does not cost you anything to enroll.

How do I sign up?

For information please call 1-855-613-7659. You will be offered assistance in completing an application and consent form.